Refund and Returns Policy
Refund and Returns Policy for Abhishri Tours Pvt. Ltd.
At Abhishri Tours Pvt. Ltd., our primary focus is to ensure our customers have a seamless and enjoyable travel experience. We understand that occasionally, circumstances may arise that require you to make changes to your travel plans or seek a refund. To facilitate this process and maintain transparency, we have outlined our Refund and Returns Policy below.
Booking Cancellations:
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Cancellation Charges: In the event of a booking cancellation, charges may apply based on the time frame in which the cancellation is made. These charges are subject to the policies of the specific service providers (hotels, airlines, transportation services, etc.) and may vary.
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Cancellation Process: To initiate a cancellation, customers are required to contact our customer service team through the provided channels, adhering to the specific cancellation procedure outlined during the booking process.
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Refund Processing Time: Refunds, if applicable, will be processed within a reasonable time frame. Please note that the processing time may vary based on the policies of the involved service providers and financial institutions.
Changes to Bookings:
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Amendments: Customers may request amendments to their bookings, such as changes in travel dates, accommodation, or other services, depending on availability. Additional charges may apply for such amendments.
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Change Requests: To request changes to your booking, please contact our customer service team well in advance. Changes are subject to availability and the policies of the respective service providers.
Refund Eligibility:
- Services Not Utilized: Refunds will only be applicable for services that have not been utilized. If any part of the booked services has been availed, a refund may not be possible.
- Exceptional Circumstances: In cases of exceptional circumstances such as natural disasters, political unrest, or other unforeseen events, Abhishri Tours Pvt. Ltd. will assess refund requests on a case-by-case basis, taking into consideration the circumstances and the policies of service providers.
Customer Responsibilities:
- Accuracy of Information: Customers are responsible for providing accurate and complete information during the booking process. Any discrepancies may result in additional charges or the inability to process a refund.
- Compliance with Policies: Customers are expected to adhere to the cancellation and amendment policies outlined by Abhishri Tours Pvt. Ltd. and the respective service providers.
Contact Information:
For any inquiries, cancellations, or amendments, customers can reach our customer service team through the following channels:
Customer Service Email: [email protected]
Customer Service Hotline: +91 96507 25842